REPLY Definition of root cause (SD6830)

[SDMAIL Bill Braun]

Posted by  Bill Braun <bbraun at hlthsys.com>

Jack Harich offers the Dueling Loop model as an example of root cause, 
and high and low leverage points.

http://www.thwink.org/sustain/articles/005/DuelingLoops_Paper.htm

I am curious about the high leverage points; they are both exogenous 
parameters (bottom of page on DuelingLoops_Paper.htm). I interpret this 
to mean that the structure is just fine, we only need to pump different 
content through it to achieve the results we want. Is that a fair and 
accurate way of understanding the model?

Bill Braun
Posted by  Bill Braun <bbraun at hlthsys.com>
posting date  Fri, 21 Mar 2008 07:41:50 -0400