REPLY Society Strategy Development (SD7196)

[SDMAIL Paul Holmström]

Posted by  Paul Holmström <ph at holmstrom.se>

I am quite amazed at the love of SD and dedication that Richard Stevenson is
showing. He persists telling in telling us that we need to mend out ways.
And having met Richard some years ago I am quite certain that he is not
doing it out of spite and vengeful enjoyment.

In the world of business, where I have worked 35 years there is nobody you
can learn as much from as a dedicated grumpy customer on the verge of
deserting you. They are basically love something about you and your product
and are willing to tell all that bugs them before they (maybe) leave. Most
customers with a complaint leave without a word.

I think it a pity if we were not to listen closely to Richard, Carl and
others, even if their words may sound harsh. For me SD is very much about
learning and there is a lot of learning in what they have to say.

Paul Holmstrom
Posted by  Paul Holmström <ph at holmstrom.se>
posting date  Thu, 17 Jul 2008 20:04:48 +0200