REPLY "Flawless Consulting" and SD (SD6645)

[SDMAIL Bill Harris]

Posted by  Bill Harris <bill_harris at facilitatedsystems.com>

"SDMAIL BalaporiaZ" <BalaporiaZ at schneider.com> writes:
>> information.  After introducing myself, the manager's first statement was,
>> and I quote;   "Zahir, I know how this works.  You ask for my watch and
>> tell my boss what time it is.  So, lets get on with it."   I am thankful we


Zahir,

That's about as much fun to hear as the (presumably made up) phrase at
http://www.despair.com/consulting.html (actually, I do find the one at
Despair.com funny -- not what I do, I certainly hope, but funny).  That
statement the manager made was important data, though.  

While I think Kim is partially right -- we can defuse some emotion
through analysis -- I'm not sure showing that manager a model of how his
emotional reaction was hurting his organization would have been well
received.  If he was upset by having his manager bring in an outsider
and if he felt that was a slight to his ability, trying to trump his
views with the outsider's technical virtuousity wouldn't likely have
fixed much -- it would have been more like proof of his fears.


>> -  The only thing more important than customer satisfaction is analytical
>> integrity and quality.  The answer is what the answer is.
>> -  We don't tell you what to do.  We build models that help you decide what
>> to do.
>> -  The ``WHAT" is important, but the ``WHY" is invaluable.


I like those.  

Bill
- -- 
Bill Harris
Facilitated Systems
Posted by  Bill Harris <bill_harris at facilitatedsystems.com>
posting date  Fri, 21 Sep 2007 07:03:10 -0700