REPLY "Flawless Consulting" and SD (SD6639)

[SDMAIL Jean-Jacques Laublé]

Posted by  Jean-Jacques Laublé <jean-jacques.lauble at wanadoo.fr>

Hi every body.

The question about the utility of using past data is interesting.
In many models the impression is often that the modeller is modelling more
his beliefs than a real world expressed by real data.
Now is it a reason for choosing to always refer to past data?
When I have to choose between two solutions, I always choose the simpler one
,the simpler solution being often not to do anything.

I do that because instead of rushing on a solution, doing nothing leaves me
plenty of time to think about the problem itself. And finding the simpler
solution obliges to think hard about what one really wants to do.
I try to apply the solution and will eventually engage into some more
complicate studies only after having considered the added utility of doing so.
In the case of the past data, I will consider the utility of taking them
into consideration.
This reflection is sometimes more instructive than the use of the data
themselves.
Finding the added utility is not just a quick consideration, but can take some time and
a lot of effort.

I talked last week-end with the husband of my niece, who is working for
Sodexho the World leader in collective restoration.

One of their problem is that the employees think that because they follow
the Iso 900x rules everything must become perfect. In fact they do it so well that they forget
the customer.
The employees think that because they use a very sophisticated system, the customer
is automatically satisfied. The company is now obliged to organize courses
to urge them to consider the client and to understand that the purpose
of the system is not to be applied but to make the customer satisfied.

I think that today there are too many methods and not enough thinking and
that the people forget to consider the problem in its whole, using simple considerations and
common sense.
Giving the responsibility of decisions to all sorts of tools, is too a
signal of disengagement and the fear to assume decisions.
I do not pretend that tools are not useful, but one should always know why
one uses them and what relations they have with the problem to be solved.
Regards.
Jean-Jacques Laublé. Eurli Allocar
Strasbourg France.
Posted by  Jean-Jacques Laublé <jean-jacques.lauble at wanadoo.fr>
posting date  Wed, 19 Sep 2007 15:51:07 +0200