REPLY Policy paradox and SD (SD6703)

[SDMAIL Bill Harris]

Posted by  Bill Harris <bill_harris at facilitatedsystems.com>

"SDMAIL Bill Braun" <bbraun at hlthsys.com> writes:
> > Forgive me for taking a single sentence out of context. I think you are right 
> > on the mark and it summarizes my mental model succinctly. Your observations 
> > match my experience - accountability is often used as a club, either as a 
> > threat or to deliver actual beatings.

Just a brief note: see point 8 of Deming's 14 points
(http://en.wikipedia.org/wiki/W._Edwards_Deming#Deming.27s_14_points).

Bill H.
- -- 
Bill Harris        
Facilitated Systems  
Posted by  Bill Harris <bill_harris at facilitatedsystems.com>
posting date  Mon, 17 Dec 2007 13:01:35 -0800