Abstract for: Dynamic Model for Estimating the Added Value of Maintenance Services
A dynamic model of maintenance services is presented in this paper. The focus is on the service (i.e. value co-creation) perspective and the main purpose of the model is to facilitate the understanding of the added value of services. Determining the monetary value of services is important since the pricing of services is based on the value rather than on the cost. The modeled services vary by their complexity and their effects on the system. The model was built to be a communication tool for customer and the service provider to enable shared understanding of the system and the effects of different collaborative services.